Housetto / Support

Let’s sort
it out.

A question, a hiccup, or an idea for Housetto? You’re in the right place.

Find a quick answer

Start here

What can we
help with?

Choose a topic to start an email.
We’ll take it from there.

Something isn’t working

Setup, reminders, documents, or an unexpected hiccup.

Purchases & access

Premium access, restoring a purchase, or subscription questions.

Your records & privacy

iCloud sync, backups, exports, or your home data.

An idea worth sharing

A feature you’d love, a small improvement, or a guide correction.

A useful first message

Less back-and-forth.
A clearer starting point.

For an app issue, include your iPhone model, iOS version, and Housetto version, plus what you expected and what happened instead.

A screenshot can help. Crop out private home details, and leave passwords, receipts, and other sensitive documents out of your first message.

A few quick answers

Before you
write in.

How do I manage my subscription?

Apple manages App Store subscriptions. Open your Apple subscription settings to review or cancel a plan. If you’ve paid but Housetto isn’t showing premium access, email us so we can help with purchase restoration.

What should I check if iCloud isn’t syncing?

Check that iCloud is enabled for Housetto, your devices use the same Apple Account, and you have an internet connection. If records still aren’t appearing, tell us which devices are affected and what you see. Keep your existing records and backups while we look into it.

Can I keep a separate copy of my records?

Housetto supports archive export and import. Exported archives can contain your home records and attachments, and are not encrypted by Housetto. Store your copy somewhere secure. Email us if you need help with an export or restore.

Where can I ask about privacy or report a correction?

Use support@housetto.com. For a guide correction, include the page link and the passage you’re referring to. You can also read our privacy policy and approach to the guides.

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